Gartner Research

Best Practices in Organizing Supply Chain Centers of Excellence

Published: 27 August 2014

ID: G00268140

Analyst(s): Ken Chadwick


Implementing a center of excellence is part of the agenda for many chief supply chain officers, but how to approach the design is an open question. This research outlines the most common organization structures for centers of excellence and what to consider when designing them.

Table Of Contents
  • Key Challenges



  • Decide How You Want to Scale the COE Based on Agility or Efficiency Drivers, Objectives, Level of Governance Complexity and Resources at Your Disposal
    • Decentralized
    • Center-Led
    • Centralized
  • Decide What the Scope of the COE Will Be Across Functions, Process or Capabilities; Take a Portfolio Approach to Multiple COEs Across Global Organizations to Better Leverage Resources
  • Design Organizing, Orchestrating, and Design and Execution Layers to Balance Direction Setting, Decision Making and Support of the Core Supply Chain

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