Gartner Research

Develop Comprehensive Service Contracts When Moving From On-Premises to Cloud ERP

Published: 29 August 2014

ID: G00269644

Analyst(s): Pat Phelan, Mike Guay

Summary

Many CIOs and ERP leaders who are considering a move to cloud ERP from on-premises have little experience negotiating cloud ERP contracts, which increases financial and operational risk. Ensure that the cloud ERP contract and SLA language includes appropriate coverage and remedies.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Understand the T&Cs and SLA Levels That Need to Be Negotiated in Cloud ERP Contracts
  • Address Specific Areas Where Your Cloud ERP Vendor Has Historically Been Willing to Negotiate, and Define the Consequences of Missing SLAs
  • Define the Conditions Under Which the Agreement May Be Terminated, and Specify Termination Assistance in the Contract

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