Gartner Research

Bimodal IT and Adaptive Sourcing Are Critical to Digital Business Success

Published: 03 September 2014

ID: G00265879

Analyst(s): Claudio Da Rold , Elise Olding , Julie Short


Organizations' expectations are high for returns on digital business investments and great leaps in their digital maturity, but few are actually prepared to meet these. Sourcing executives and change agents must support digital innovation initiatives with new approaches and capabilities.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Although CEOs are increasing investment in digital business initiatives, CIOs don't yet own the capabilities required to implement the technology and the business process innovation that will create returns on those investments
  • CIOs' expectations that their organizations will mature rapidly over the next 18 months, moving from "niche" status to "leaders" in digital business innovation, are largely unrealistic — 70% are likely to fail
  • CIOs and IT sourcing executives are redefining their sourcing strategies to include digital business, but most are using old strategy models that are not equipped to address new realities

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