Gartner Research

Four Ways CSPs Can Achieve Platform Efficiencies When Offering Enterprise Digital Services

Published: 04 September 2014

ID: G00261965

Analyst(s): Neil Osmond


CSPs often have to customize their generic platform-based offerings to meet the unique requirements of individual clients. We advise CSP product leaders on how they can avoid aspects of customization and achieve platform efficiencies when offering digital services to enterprises.

Table Of Contents
  • Key Challenges



  • Create a Repeatable, Replicable Service Catalog of Products That Will Address Current Market Needs
  • Establish Practices for Each Product Portfolio Domain
    • Ensure Consulting Competencies Are of the Right Kind
  • Instill Agile Processes and Open Platforms to Improve Responsiveness to Market Needs
  • Foster a Collaborative Approach to Market Opportunities

Case Study — Telstra

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