Gartner Research

How Performance Affects User Experience and Your Bottom Line, and What to Do About It

Published: 08 September 2014

ID: G00265655

Analyst(s): Ray Valdes, Jonah Kowall, Magnus Revang


Performance is one of the key aspects of user experience (UX). Web managers should improve performance, which will increase the quality of UX, making their customer-facing websites more successful and their employee-facing applications more engaging.

Table Of Contents


  • Website Performance Issues Cost Real Money
  • The Importance of Performance in User Experience
  • Performance Issues Hurt Employee Satisfaction
  • Invest in Improving Performance First
  • Consider Performance Implications When Redesigning or Enhancing Existing Solutions
  • Continuously Monitor End-User Performance by Leveraging Real User Monitoring Components of APM Solutions

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