Gartner Research

Vendor Rating: Samsung Electronics in the Enterprise

Published: 10 September 2014

ID: G00267057

Analyst(s): Tracy Tsai, Andrew Neff, Anshul Gupta, Mark Paine, Rob Smith, Roberta Cozza, Leslie Fiering, Tiffani Bova, CK Lu, Jon Erensen, Stephen Kleynhans, Ken Dulaney

Summary

Samsung Electronics has a strong following among consumers with its smartphones and tablets, but it has mixed standing among enterprises. It still needs to offer consistent global distribution and support to earn more business among global enterprises.

Table Of Contents

Overall Rating

What You Need to Know

Vendor Rating

  • Analyst Comments
  • Corporate Viability
    • Strategy: Positive
    • Financial: Positive
    • Marketing: Positive
    • Organization: Positive
  • Market Offerings
    • Products/Services: Positive
    • Technology/Methodology: Positive
    • Pricing Structure: Positive
  • Customer Service/Support
    • Sales/Distribution: Promising
    • Support/Account Management: Positive

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