Gartner Research

The Importance of Operational Technology in Budgeting for the Digital Business

Published: 10 September 2014

ID: G00263531

Analyst(s): Kristian Steenstrup


Organizations with a heavy investment in OT need to manage costs in a more inclusive way. CIOs who have had an exclusive and narrow focus just on IT spend can use this research to come to an accommodation with the OT system investments, and with the groups that currently manage them.

Table Of Contents


  • Why Resolution Is Needed
  • Business Units' OT Strengths and Needs
  • How IT/OT Alignment and Integration Reduce Costs
  • Examples From the Field
  • Key Lessons Learned in IT/OT Alignment
    • Words Are Important — Have a Shared Understanding of Terms
    • Change Takes Time — Make Sure Everyone Knows Why This Is Being Done
    • People Matter
    • CIOs Need to Understand Their Own Value

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