Gartner Research

Top 10 ERP Training Best Practices

Published: 15 September 2014

ID: G00269577

Analyst(s): Pat Phelan


Training is a key component of long-term ERP value, so CIOs and IT leaders should invest in teaching their associates how to use the ERP solution, and how it ties into their roles and the enterprise's goals. Develop an action plan for improving ERP training that stresses increased user productivity.

Table Of Contents
  • Key Challenges



  • Follow an Adult Learning Methodology
  • Deliver Role- and Process-Based Training
  • Provide End Users With Time to Invest in Training
  • Identify and Enforce Mandatory Training
  • Use Certification as a Gateway to System Access
  • Build a Great Training Team
  • Couple Training With a Strong Change Management Program
  • Gain Commitment From Management and the Project Team, and Ensure That Training Has a Seat at the Project Table
  • Engage the Business and Understand Your Customers
  • Ensure Superuser Involvement in Pre- and Post-Go-Live Training
  • The Bottom Line

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.