Gartner Research

Top 10 ERP Training Best Practices

Published: 15 September 2014

ID: G00269577

Analyst(s): Pat Phelan

Summary

Training is a key component of long-term ERP value, so CIOs and IT leaders should invest in teaching their associates how to use the ERP solution, and how it ties into their roles and the enterprise's goals. Develop an action plan for improving ERP training that stresses increased user productivity.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Follow an Adult Learning Methodology
  • Deliver Role- and Process-Based Training
  • Provide End Users With Time to Invest in Training
  • Identify and Enforce Mandatory Training
  • Use Certification as a Gateway to System Access
  • Build a Great Training Team
  • Couple Training With a Strong Change Management Program
  • Gain Commitment From Management and the Project Team, and Ensure That Training Has a Seat at the Project Table
  • Engage the Business and Understand Your Customers
  • Ensure Superuser Involvement in Pre- and Post-Go-Live Training
  • The Bottom Line

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