Gartner Research

Forecast Analysis: Consumer Fixed Voice, Internet and Broadband Services, Worldwide, 3Q14 Update

Published: 15 September 2014

ID: G00259457

Analyst(s): Neha Gupta , Kenshi Tazaki, Amanda Sabia, Fernando Elizalde


While total opportunity in consumer fixed services is anticipated to fall to $323 billion by 2018, growth remains in the broadband and Internet services segments. Total constant dollar market end-user spending CAGR improved by 0.2% from negative 0.9% in 2Q14 to negative 0.7% this quarter.

Table Of Contents


  • Changes Made in the 3Q14 Forecast and Analysis


  • Alternative Services
    • Voice Connections
    • End-User Spending per Voice Connection
  • Regulatory and National Policies
    • Voice Connections
    • Broadband Connections
  • CSP Pricing Models
    • Voice End-User Spending per Connection
    • Broadband Access End-User Spending per Connection
    • Internet Access End-User Spending per Connection
  • Technology/Infrastructure
    • Broadband Connections
    • Dial-Up Accounts

Market Model

  • Three Forecast Components of Consumer Fixed Services
  • Influencing Factors
    • Alternative Services
    • Regulatory and National Policies
    • CSP Pricing Models
    • Technology/Infrastructure
  • Connections
    • Projected Household Connection Preferences > Total Addressable Market of Connections > Forecast Voice, Broadband and Dial-Up Connections
    • CSP Business Model > CSP Pricing Model > Projected ARPU by Connection

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