Gartner Research

Repositioning IT to Deliver Digital Government in Times of Crisis

Published: 17 September 2014

ID: G00268274

Analyst(s): Glenn Archer


CIOs should seize the opportunity that a crisis presents to reposition IT and promote the opportunities of digital government. In this research, we examine how government can use IT to achieve a rapid transformation to service delivery in response to a crisis.

Table Of Contents
  • Key Challenges



  • Plan to Maximize the Opportunity That a Crisis Presents
  • Refine the Plan, Based on the Nature of the Crisis, and Promote It
  • Establish Strong Governance Arrangements to Implement the Plan
  • Design New Services for the Consumer
  • Adopt an Agile Approach

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