Gartner Research

Use ITSM Leap Research to Define Yearly Service Improvement Goals

Published: 17 September 2014

ID: G00269928

Analyst(s): Ian Head , Robert Naegle , Tapati Bandopadhyay


Defining measurable, feasible targets is critical to the success of any IT service improvement initiative. I&O leaders should use ITSM leap research as a significant service improvement strategy, starting with defining the specific targets.

Table Of Contents
  • Key Challenges



  • Define a Concise and Practically Achievable Vision of Your Target State
  • Communicate This Vision to Get Buy-In and Confirmation From Key I&O Stakeholders
  • Define and Communicate, in Business Terms, Both the Problem Statement and the Vision
  • Plan a Workshop to Manage the Details of the Service Improvement Actions

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