Gartner Research

Three Key Steps Are Needed to Show the Value of IT Services

Published: 17 September 2014

ID: G00267245

Analyst(s): Sanil Solanki , Barbara Gomolski, Kurt Potter, Michael Smith


CIOs and IT CFOs must communicate the cost and business benefit of the IT services they provide. Only in this way can customers understand the cost and benefit trade-offs of IT business services.

Table Of Contents
  • Key Challenges



  • Follow Three Key Steps to Show the Value of IT Services
  • Define IT Services in the Language of Business
  • Create Value Statements That Tie Each IT Service to Business Outcomes
  • Identify Metrics to Measure the Business Impact

Case Study


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