Gartner Research

Implement a Self-Help Strategy to Support BYO and Managed Diversity

Published: 23 September 2014

ID: G00259868

Analyst(s): Leslie Fiering


Ever-rising support demands are forcing most IT organizations to limit support for employee-owned devices and apps. To avoid costly user downtime and nonsecure work-arounds, end-user computing and service desk managers must ensure self-help options are available for BYO users.

Table Of Contents
  • Key Challenges



  • Develop and Cultivate a Self-Help Portal
  • Foster Self-Help Communities
  • Employ Innovative Approaches

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