Gartner Research

Six Ways to Drive Cost and Value Optimization for IT Operations

Published: 24 September 2014

ID: G00269978

Analyst(s): Jeffrey Brooks, Robert Naegle , Chris Matchett , Jonah Kowall


I&O leaders that are looking for ways to increase efficiencies, optimize IT spend and elevate business value should start with the six best practices described in this research.

Table Of Contents
  • Key Challenges



  • 1. Proactively Manage IT Spending
  • 2. Improve Infrastructure and Operations Maturity
  • 3. Define, Refine and Automate Processes to Reduce Costs
  • 4. Rightsize ITSSM Tool Purchases
  • 5. Control Monitoring Investments
  • 6. Expand Self-Service Support Models

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