Gartner Research

Transforming Telecom IT for Digital Business

Published: 25 September 2014

ID: G00263064

Analyst(s): Mentor Cana , Neil Osmond


The rapidly digitalizing communications value chain is forcing telecom IT to step up to meet the demand for digital interactions and services. We advise CSP CIOs on how to enact IT transformation for digital business and address the likely challenges along the way.

Table Of Contents
  • Key Challenges



  • Use a Transformation Framework Early During Planning to Determine the Extent of Change and Act as a Reference Model
    • 1. Transformation Controls
    • 2. Transformation Tools
    • 3. Transformation Techniques
    • 4. Transformation Resources
  • Delivering an Individual Experience Over Industrialized IT Will Form the Basis of a CSP's Digital Business
    • The Three Aspects of Digital Business for a CSP
  • Synchronize Digital Business Strategy With IT Strategy to Deliver the Digital Vision
    • Transformation Is About the Coordinated Combination of Steps

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