Gartner Research

Retail Supply Chain Leaders Metrics Reflect Today's Multichannel Environment

Published: 25 September 2014

ID: G00263035

Analyst(s): Mike Griswold


Many retailers struggle to define an organizationwide, multichannel — yet concise — set of end-to-end supply chain metrics. Here, we provide recommendations for supply chain executives and COEs on how to create a retail supply chain hierarchy of metrics that incorporates multichannel requirements.

Table Of Contents


  • Multichannel Sales Growth Forces a New Set of Metrics
  • Revenue No Longer Granular Enough to Evaluate Financial Effectiveness
  • Operational Effectiveness Metrics Must Reflect Multichannel Requirements
  • HoM Enables Process and Technology Key Initiatives

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