Gartner Research

Three Techniques Will Help Uncover Nonroutine Work Patterns and Build a Better Digital Workplace

Published: 25 September 2014

ID: G00269327

Analyst(s): Carol Rozwell , Elise Olding


Improving employee performance with a digital workplace initiative requires an understanding of how people actually work. This research describes three techniques that will help IT leaders designing digital workplaces uncover these nonroutine work patterns.

Table Of Contents
  • Key Challenges



  • Use Contextual Inquiry to Define the Starting Point for Change
  • Use Storytelling to Capture Business Moment Opportunities and Spread Successful Practices
  • Apply Value Network Analysis to Understand How Work Actually Happens, Leverage Networks as a Catalyst for the Digital Workplace
  • Add These Three Techniques to Your Analytical Arsenal

Case Study

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