Gartner Research

Increase Availability Through Best-in-Class Benchmarking and by Targeting Causes of Downtime

Published: 26 September 2014

ID: G00268541

Analyst(s): Donna Scott , Dennis Smith


Downtime can incapacitate an enterprise. IT availability and service delivery managers that want to improve their application availability should benchmark against best-in-class levels to know how they are doing, and target improvements based on their downtime causes.

Table Of Contents
  • Key Challenges



  • Benchmark Your Availability Metrics
  • Identify and Target the Most Frequent Downtime Causes

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