Gartner Research

Use IAM Life Cycle Policies to Enforce Account Disabling and Deletion

Published: 26 September 2014

ID: G00269748

Analyst(s): Steve Krapes


A high volume of orphan accounts demonstrates a lack of control and may be wasting user licenses. Identity and access management leaders should adopt formal, prudent policies for managing the life cycle of user accounts.

Table Of Contents
  • Key Challenges



  • Ensure the Organization Has a Formal Policy Governing Account Disabling and Deletion
    • Use Case 1. Users Who Are Going Through an Employment Transition
    • Use Case 2. Users Who Have Changed Job Function
    • Use Case 3. Users Who Have Inactive Accounts
  • Disable, Rather Than Delete, Any Account Having a Business-Approved Information Retention Requirement, Until the Retention Period Has Passed
  • Lock a User Identity to a Single Person
  • Retain a List of All Past User Identities in Perpetuity

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