Gartner Research

CIO Service Leadership Guidelines for Developing a Strategy for Business-Focused IT Service

Published: 29 September 2014

ID: G00264363

Analyst(s): Suzanne Adnams


CIOs need a defined strategy to create a business-focused IT service environment and communicate the strategic contribution of IT in achieving business value. A service strategy elevates the role of IT services from the domain of operational management to the domain of strategic business outcomes.

Table Of Contents



  • A Strategy for IT Service
    • Demand
    • Supply
    • Control
    • Risks and Benefits
  • Bottom Line
  • Appendix: Strategy for IT Service Outline

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