Gartner Research

How to Maximize the Value of ERP Training

Published: 29 September 2014

ID: G00269575

Analyst(s): Pat Phelan


Training is a key component of long-term ERP health. ERP leaders should optimize the value of training by working with the business and the training organization (if there is one); then measuring the efficacy of training, using metrics that provide visibility into its outcomes.

Table Of Contents
  • Key Challenges



  • Partner Trainers With the Business and Project Teams to Match Training Content to User Needs
  • Leverage the Change Management Team's Communication Plan to Demonstrate Value
  • Formalize the Training Support Structure to Sustain the Value of Training
  • Measure the Value (Effectiveness) of ERP Training
  • Anticipate Training Challenges, and Assign Responsibility to Monitor Training Outcomes and Implement Corrective Actions

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