Gartner Research

Vendor Rating: Salesforce.com

Published: 29 September 2014

ID: G00268292

Analyst(s): Michael Maoz, Jarod Greene, Alexa Bona, Tiffani Bova, Jeff Freyermuth, Robert P. Desisto, Chris Fletcher, Jenny Sussin, Jake Sorofman, Andrew Neff, Gregg Kreizman, Yefim Natis, Patrick Sullivan

Summary

Salesforce.com continues to diversify out from its CRM application core, focusing on mobile capabilities, infrastructure services and platform as a service. The company continues to position itself as a premium offering, with the higher industry pricing that goes with that positioning.

Table Of Contents

Overall Rating

What You Need to Know

Vendor Rating

  • Analyst Comments
  • Corporate Viability
    • Strategy: Positive
    • Financial: Positive
    • Marketing: Strong Positive
    • Organization: Positive
  • Market Offerings
    • Product/Service: Positive
    • Technology/Methodology: Positive
    • Pricing Structure: Caution
  • Customer Service/Support
    • Sales/Distribution: Positive
    • Support/Account Management: Positive

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