Gartner Research

2014 CIO Agenda: A Communications Service Provider Perspective

Published: 30 September 2014

ID: G00270176

Analyst(s): Neil Osmond , Mentor Cana


Gartner's 2014 CIO survey clearly show that, as digital opportunities and threats pervade every aspect of businesses across industries, the IT and digital agenda for each country, industry and enterprise is becoming more unique. This research explores the CIO agenda for the telecom industry.

Table Of Contents


  • Survey Background
  • Summary of Changes in CIO Agendas From 2012 Through 2014
    • 2014 CIO Agenda Focus
  • Business and Financial Context
    • Managing Digital Business for CSPs
    • IT Budgets
  • Key Priorities
    • Digital Leadership — the CDO Role
    • Finding a Business Answer to a Technical Question
    • A New Path to Value-Added Services
    • Renovating the Core of CSPs' IT and Exploring New Opportunities
    • Cloud Is the Top Technology Priority
    • Building Bimodal Capabilities
  • Recommendations for 2015
    • Digital Roles and Digital Leadership
    • IT Budgets
    • Renovate the Core IT infrastructure
    • Build and Deploy Bimodal Capabilities

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