Gartner Research

Strengthen Fleet Operations by Embracing Supply Chain Complexity and Exceeding Customer Expectations

Published: 30 September 2014

ID: G00269659

Analyst(s): Bart De Muynck


Fleet operators have to contend with growing customer demand, increasingly complex networks and rising operating costs. This research addresses these challenges and considers vehicle routing and scheduling technology as a way to improve key fleet processes.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Rising customer expectations and their changing demands are placing increasing pressure on fleet operators to offer greater flexibility, meet shorter delivery lead times and narrow delivery windows
  • Fleet operators are confronted with increasingly difficult operating conditions such as rising and volatile costs, driver shortages, and government mandates, compounding the need for more efficient transportation planning and execution
  • Fleet operators must cope with an increased environmental awareness (and, in some cases, face carbon taxes), driving the demand for alternative solutions to lower their carbon footprints
  • Logistics software vendors have embraced these challenges to create significant updates to vehicle routing and scheduling solutions, driving adoption

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