Gartner Research

Use These Tips and Tricks for Improving ERP Training Outcomes

Published: 30 September 2014

ID: G00270386

Analyst(s): Pat Phelan


Training is a key component of long-term ERP value. ERP leaders should use these tips and tricks to squeeze more value from their ERP training investment.

Table Of Contents
  • Key Challenges



  • Follow These Tips and Tricks for Improving ERP Training Outcomes
    • 1. Match the Training Method to the Worker and the Application
    • 2. Keep Training Sessions Short
    • 3. Create an Enterprise Training Server or Intranet
    • 4. Negotiate Training SLAs and Maintain Metrics for Measuring Them
    • 5. When Maintaining an Internal ERP Training Program Is Not Feasible, Consider Outsourcing Training to a Third Party

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.