Gartner Research

Use These Tips and Tricks for Improving ERP Training Outcomes

Published: 30 September 2014

ID: G00270386

Analyst(s): Pat Phelan

Summary

Training is a key component of long-term ERP value. ERP leaders should use these tips and tricks to squeeze more value from their ERP training investment.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Follow These Tips and Tricks for Improving ERP Training Outcomes
    • 1. Match the Training Method to the Worker and the Application
    • 2. Keep Training Sessions Short
    • 3. Create an Enterprise Training Server or Intranet
    • 4. Negotiate Training SLAs and Maintain Metrics for Measuring Them
    • 5. When Maintaining an Internal ERP Training Program Is Not Feasible, Consider Outsourcing Training to a Third Party

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