Gartner Research

Best Practices for Developing and Sustaining an ERP Training Program

Published: 30 September 2014

ID: G00270385

Analyst(s): Pat Phelan


Training is a key component of long-term ERP value. CIOs and IT leaders should apply these best practices for developing and sustaining their ERP training program.

Table Of Contents
  • Key Challenges



  • Follow These Best Practices for Developing and Sustaining Your ERP Training Program
    • 1. Conduct a Needs Assessment Before Developing Training Courses
    • 2. Develop and Use Templates and Standards
    • 3. Design the Training Curriculum to Extend Beyond Technology Requirements
    • 4. Embrace Alternative Tools and Techniques Such as Social Media to Enhance the Learning Experience
    • 5. Minimize Course Variations
    • 6. Provide for Additional Training Post Go-Live
    • 7. Assign Training Management and Oversight Responsibility
    • 8. Evaluate Existing Training Programs for Continuous Improvement
    • 9. Put Training in the Application Support Budget
    • 10. Implement a Program for Retaining and Nurturing a Pool of Trainers
  • Develop an Action Plan for Improving ERP Training

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