Gartner Research

Lowering Mobile Management Cost and Complexity With Segmentation, Support and Risk Profiling

Published: 30 September 2014

ID: G00269556

Analyst(s): Chris Silva

Summary

Cost and complexity grow in line with the number of mobile users in an organization. Savvy mobile strategists use segmentation and risk modeling to create tiers of mobile policy and support to deliver effective controls while avoiding linear growth in cost and management overhead.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • The growth in enterprise mobile user diversity can impact productivity and organizational risk profiles if a detailed understanding of mobile users and their respective needs is not present
  • As mobile users grow in number, the associated effects on the ability to support those users will diminish unless proactively managed
  • Choosing a single tool or point of mobile policy enforcement will allow productivity by only a subset of users while placing onerous restrictions on others and potentially violating the legal rights of some

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