Gartner Research

Demonstrate Business Productivity Teams' Impact With Business Value Dashboard Approaches

Published: 01 October 2014

ID: G00264780

Analyst(s): Jarod Greene, Jeffrey Brooks

Summary

One objective of the business productivity team is to demonstrate value by increasing the level of IT engagement with the business. Infrastructure and operations leaders can use business value dashboards to demonstrate the value and impact of their business productivity teams.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Use Microengagement and Above the Line Metrics to Demonstrate Value of the Business Productivity Team
  • Follow the BVD Establishment Steps to Better Position the Business Productivity Team
    • Obtain Key IT and LOB Executive Support for an Incremental BVD Initiative
    • Collaborate with LOB Partners to Create Co-Capability Maps
    • Determine Which Analytical Techniques Are Required to Deliver BVD Metrics
    • Beta Test Manual BVDs With A Subset of the Intended Audience and Incorporate Feedback
    • Opportunistically Select, Implement and Evolve BVD Tooling
  • Example

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