Gartner Research

Retail Banking Is Not Dead Yet

Published: 03 October 2014

ID: G00270077

Analyst(s): Kristin Moyer


Nonbanks are changing the rules of digital banking, leading many to question the relevance of retail banks. The days of bank bashing should end. Few nonbanks have sustainable business models, and banking CIOs can take advantage of this situation.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Many nonbanks will be acquired at a discounted price or go out of business, providing opportunities for banking CIOs to acquire executive and technical talent
  • Nonbanks can be attractive acquisition targets for banks, and can accelerate the transition to software-defined application services for CIOs
  • The pressure for retail bank CIOs to accelerate digital transformation will increase, even though many nonbanks will effectively exit the market

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