Gartner Research

Applying Identity Proofing to Reduce Fraud and Improve Customer Experience

Published: 03 October 2014

ID: G00268439

Analyst(s): Anne Elizabeth Robins


Identity proofing services provide assurance in digital identities used by customers, workers or other parties. Identity proofing can enhance the delivery of services, reduce the risk of fraud and improve customer experience.

Table Of Contents


  • Drivers for Identity Proofing
  • Establishment of Identity
    • Different Sources of Identity Data
    • Differing Values of Identity Data
    • Binding Online Identity to Physical Identity
    • Identity Proofing Within the Identity Life Cycle
    • The Identity Proofing Process
  • Overview of Identity Proofing Services
    • Service Differences Across Geographies
    • Use of Social Identities
    • Dealing With Identity Proofing Failures
  • Evaluating Service Providers
  • Architectural Models for Integration of Proofing Services
    • Model 1: Replace Existing Registration Process
    • Model 2: Replace Information Analysis and Escalation
    • Model 3: Replace Information Analysis
    • Integration Considerations
  • Strengths
  • Weaknesses


The Details

  • Types of Identity Proofing Services

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