Gartner Research

Flipping to Digital Leadership: The 2015 CIO Agenda

Published: 04 October 2014

ID: G00270826

Analyst(s): Dave Aron , Graham Waller , Lee Weldon


To grasp the digital opportunity, incrementally improving IT performance isn’t enough. Enterprises and their CIOs need to “flip” from old to new in terms of information and technology leadership, value leadership and people leadership.

Table Of Contents
  • Key Question
  • Opportunities and Challenges
  • How This Report Will Help


Executive Summary

  • Digital has moved to center stage. Have you?
  • Flip information and technology leadership from "legacy first" to "digital first"
  • Flip value leadership from what's visible to what's valuable
  • Flip people leadership from control to vision

Digital Has Moved to Center Stage. Have You?

  • Digital increasingly determines the winners — and the losers
  • The nexus has moved to center stage
  • CIOs have the opportunity to be digital leaders
  • Seizing the opportunity means flipping long-held behaviors and beliefs

Flip Information and Technology Leadership From "Legacy First" to "Digital First"

  • Make space to flip information and technology through simplification

Flip Value Leadership From What's Visible to What's Valuable

  • Expose three types of investments: Fear, fact and faith

Flip People Leadership From Control to Vision

  • Make time to flip leadership

Conclusion: It's Time to Act

Appendix: Case Studies

  • The role of digital in winning an election for the Bharatiya Janata Party of India
  • Crutchfield Corporation is using digital to turn constraints into advantages
  • Transforming DBS ahead of the digital curve
  • Using digital to uncover new value at the Massachusetts Office of the State Auditor
  • Natura Cosmetics uses digitalization to achieve a "triple bottom line"
  • Culture drives digital success at Quicken Loans
  • Stepping up value management at ServiceCo
  • Spring Airlines relies on continual, technology-driven innovation
  • At Volvo Cars, the CIO takes a digital leadership role
  • The 19 cultural "ISMs" of Quicken Loans

Further Reading

  • Related content
  • Gartner Executive Programs reports
  • Core research
  • Books

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