Published: 04 October 2014
ID: G00269904
Analyst(s): Frances Karamouzis, William Maurer, Angela McIntyre, Earl Perkins, Ken Dulaney, Julie Short, Daryl Plummer , Mike McGuire , Kelsie Marian, Leslie Fiering, Claudio Da Rold, Jennifer Polk , Ruby Jivan, Robert Handler, Jake Sorofman, Bryan Taylor, Andrew Frank , Alexander Drobik, Adam Sarner , Elise Olding, Jorge Lopez, Michael Shanler
Digitalization and the digital business are catalysts of change that are affecting the human-machine relationship and driving better customer outcomes. IT leaders should use Gartner's predictions as planning assumptions on which to base their strategic plans.
Analysis
©2020 Gartner, Inc. and/or its affiliates.
All rights reserved.
Gartner is a registered trademark of Gartner, Inc. and its affiliates.
This publication may not be reproduced or distributed in any form without Gartner’s prior written permission.
It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact.
While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information.
Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such.
Your access and use of this publication are governed by Gartner’s Usage Policy.
Gartner prides itself on its reputation for independence and objectivity.
Its research is produced independently by its research organization without input or influence from any third party.
For further information, see Guiding Principles on Independence and Objectivity.