Gartner Research

2015 Planning Guide for Collaboration and Content

Published: 06 October 2014

ID: G00264421

Analyst(s): Bill Pray

Summary

In 2015, many enterprises will move to Office 365 or another cloud suite for collaboration services. As the digital industrial economy gains speed, organizations must create a foundation for future productivity by becoming mobile-/user-centric and preparing for the Internet of Things.

Table Of Contents

Introduction and Industry Overview

  • 3CS Trends

Enterprises Are Moving to Cloud Office Suites

  • Market and Technology Trends
    • Evaluate Cloud 3CS Based on On-Premises Differences, Work Patterns and Service Delivery
    • Evaluate How SaaS 3CS Solutions Are Delivered
  • Planning Considerations

Moving Content to the Cloud Disrupts Current ECM Practices

  • Market and Technology Trends
    • The Struggle to Support Hybrid Content Management Architectures Escalates
    • ECM Requirements Are Critical to Selecting and Implementing Cloud 3CS Solutions
    • Cloud 3CS Solutions Will Make It More Difficult to Manage Content in an ECM Strategy
    • Search Becomes Increasingly Critical
  • Planning Considerations

Architecting Mobile Collaboration Is the Next Phase for IT and Mobile

  • Market and Technology Trends
    • Enterprise IT Will Build Mobile Frameworks for Productivity
    • IT Will Be Compelled to Act as a Broker for Selecting Mobile Collaboration Solutions
    • Users Will Appreciate Guidance From IT for Mobile Collaboration
  • Planning Considerations

User Experience With a Palette of Solutions, Social Evolution and Mobile UC Drives Evaluation, Selection and Implementation of 3CS Solutions

  • Market and Technology Trends
    • Enterprises Will Need to Implement a Palette of Solutions
    • Social Solutions Will Continue to Evolve
    • UC and Mobile Will Become Inseparable
  • Planning Considerations

IT Develops Roles as a Broker, Manager, Architect and Implementer of 3CS

  • Market and Technology Trends
    • IT Will Fulfill a New Role as a Broker Between Users and Cloud 3CS Solutions
    • IT Will Struggle to Manage Cloud 3CS Solutions in Conjunction With Existing On-Premises Solutions
    • IT Will Develop Hybrid Architecture Skills to Facilitate Cloud 3CS Solutions
    • IT Will Need to Change How It Implements 3CS Solutions Because of Cloud, Hybrid and Mobile
  • Planning Considerations

Setting Priorities

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