Gartner Research

No Change, No Gain — The Role of the Program Change Manager in Directive Programs

Published: 06 October 2014

ID: G00270478

Analyst(s): Michael Hanford


Some otherwise well-managed programs may fail to deliver expected business value if users don't change their habits to leverage the program's components. An effective business "owner" is essential to making change happen.

Table Of Contents


  • Programs and Change
  • Change Success/Failure Hallmarks and an Answer
  • Business Change Manager — A Directive Program Role
  • Action Items
  • Applicability of This Role

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