Gartner Research

Market Guide for Social Customer Service Applications

Published: 07 October 2014

ID: G00262815

Analyst(s): Michael Maoz , Jenny Sussin


Social media has become a critical channel for customer service, and application investments continue to increase. IT application leaders supporting customer service must understand the differences between providers prior to making a purchasing decision.

Table Of Contents

Market Definition

Market Direction

Market Analysis

Representative Vendors

  • Clarabridge
  • Conversocial
  • Coosto
  • Decisyon
  • Dimelo
  • Engagor
  • Five9
  • Get Satisfaction
  • Hootsuite
  • Jive
  • Lithium Technologies
  • Medallia
  • SAP
  • Sparkcentral
  • Sprinklr
  • Synthesio
  • Visible Technologies

Market Recommendations

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