Gartner Research

Report Highlight for Survey Analysis: Supply Chain Investments Attempt to Reconcile Cost Savings and Process Improvement With Improved Customer Experience

Published: 08 October 2014

ID: G00271095

Analyst(s): Chad Eschinger , C. Klappich

Summary

Businesses with lower stages of maturity are focused on process improvement and cost reduction, limiting investments to drive business growth and the customer experience. Yet, more mature businesses are investing in innovation, transformation and process optimization rather than cost-cutting alone.

Table Of Contents

Objective

Report Highlight

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