Gartner Research

Better Basics for a Business-Oriented IT Employee Performance Management System

Published: 08 October 2014

ID: G00260095

Analyst(s): Tomas Nielsen , Diane Berry, Owen Chen , Lily Mok


As the Nexus of Forces reshapes the role of IT in the enterprise, CIOs increasingly need to ensure they have in place an employee performance system that is easy to use, transparent and well-communicated, as well as links IT performance in a way that drives business outcomes.

Table Of Contents
  • Key Challenges



  • Keep It Simple — The Two-Step Process for IT Employee Performance Management
    • Shifting the Focus From Individuals to Hypernetworked Teams
    • Establishing a Continuing, Frequent Engagement Cycle Between Planning and Execution
  • Drive Better Performance Through a Combination of Hard and Soft Measures Linking to Business Outcomes

Case Study

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