Gartner Research

Supporting the Middle Ground: Hybrid ERP Needs Hybrid Support

Published: 08 October 2014

ID: G00270180

Analyst(s): Jose Ruggero, Pat Phelan

Summary

Hybrid ERP requires proper support, particularly for the integration components and for processes that span solution components. ERP leaders should ensure that business units, SaaS vendors and other stakeholders are clear about their responsibilities for supporting these hybrid systems effectively.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • ERP Leaders Should Lead the Efforts in Collaborating With Business Users and SaaS Vendors to Ensure All Necessary Postimplementation Hybrid ERP Support Services Are Identified
  • ERP Leaders Should Work With Business Users and SaaS Vendors to Establish POCs and Identify Responsibilities for Each Hybrid ERP Support Service

Appendix

  • Sample List of Hybrid ERP Support Services

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