Gartner Research

Take Control of Pricing for Your Next SaaS or On-Premises ITSSM Tool Purchase

Published: 09 October 2014

ID: G00268723

Analyst(s): Alexa Bona, Gary Spivak, Chris Matchett

Summary

IT service support management tools are frequently purchased on the basis of price. ITSSM tool buyers should be familiar with typical costs and how different license offerings affect the net present cost of ownership at implementation and for the years that follow.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Determine the Balance of Named and Concurrent Users
    • Named User (Fixed)
    • Concurrent User (Floating)
  • Use Gartner's ITSSM Pricing Guidelines
    • Common ITSSM Tool Delivery Models
    • Typical List License/Subscription Pricing for ITSSM Tools
  • Calculate the Long-Term Costs of Subscription Models

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.