Gartner Research

Emerging Market CSPs Capture New Revenue Through Mobile Money

Published: 15 October 2014

ID: G00260687

Analyst(s): Wm. L. Hahn, Rishi Tejpal


Mobile money, which encompasses mobile payment, offers many opportunities for new revenue and constitutes a major adjacent market service revenue stream for CSPs in emerging markets. CSP product managers must identify the use cases in their markets and offer compelling mobile money solutions.

Table Of Contents


  • Introduction
    • Portfolio of Services Offered Under the Mobile Money Umbrella
  • Money Transfer Drives Revenue for CSPs, but Growing Mobile Money Competition Necessitates the Move Beyond Basic Payment Services
  • CSPs Enable New Use Cases Using Mobile Money to Spur Growth and Gain Competitive Advantage
  • Mobile Money as Enabler of New Digital Services and Tool for Increasing Loyalty and Retention
  • Internet Players Advance Coopetition in Emerging Market Payments Through Direct CSP Billing
  • Mobile Banking Allows Greater Reach With Financial Partners
  • Drivers and Challenges
  • Implications and Recommendations for CSPs

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