Gartner Research

Start 2015 With Your PBX Retirement Strategy to Help Focus on UC Requirements

Published: 17 October 2014

ID: G00270468

Analyst(s): Steve Blood


Multimodal communications and collaboration has reduced the relative importance of the PBX, warranting the start of a retirement strategy. But planners should account for some traditional communications practices and infrastructure in UC solutions before removing PBX completely.

Table Of Contents
  • Key Challenges



  • Separate Your Contact Center Infrastructure From the IP-PBX
    • Recommendations
  • Untether Front-Office Switchboard Operations
    • Recommendations
  • Carefully Address Personal Assistant/Executive Call Handling
    • Recommendations
  • Plan for Ethernet-less Connectivity in Some Segments of the Network
    • Recommendations

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