Gartner Research

Comparing Hangouts and Skype to WebEx and Lync — Conferencing From New Sources

Published: 17 October 2014

ID: G00269660

Analyst(s): Ken Agress


Google Hangouts and Microsoft Skype offer new ways to conduct meetings, with support for audio, video and content sharing. Learn how they compare to enterprise standards such as Cisco WebEx or Microsoft Lync Server 2013 and can be leveraged as part of a tiered conferencing strategy.

Table Of Contents



  • Evaluating Conferencing Features
    • Service Overview
    • Access Methods
    • Hosting and Presenting Features
    • Participant Features
    • Recording Features
    • Administrative Features
  • Mapping Features to Key Use Cases and Expectations
    • Supporting the Right Devices
    • Hosting Features Must Match Meeting Structure
    • Participant Features Are Critical
    • Recognize the Value (and Risk) of Recordings
    • Meeting Enterprise Policy Requirements


  • Adopt a Tiered Conferencing Strategy
  • Build a Feedback Loop With Users and the Market
  • Don't Force Solutions — Fit Them

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