Gartner Research

Vendor Rating: Microsoft

Published: 17 October 2014

ID: G00268161

Analyst(s): Matthew Cain , Alfonso Velosa , Mike Gotta , Thomas Bittman , Jonah Kowall, Merv Adrian , Brian Blau, Frances O'Brien, Mark Driver , Ronni Rosenstein , Mark R. Gilbert, Tiffani Bova, David Cearley , Terrence Cosgrove, Dolores Ianni , Whit Andrews , Thomas Murphy , Ed Anderson , Philip Dawson , Lydia Leong , Leslie Fiering, Rita Sallam , Jennifer S. Beck, David Smith , Yefim Natis , Daniel O'Connell , Mark Paine , Carl Claunch, Nigel Montgomery, Stephen Kleynhans , Donald Feinberg , Ken Dulaney, Christian Hestermann , Michael Silver , Donna Scott , Robert P. Desisto, Bob Igou


Microsoft provides software, cloud services and hardware for computing, collaboration and gaming to enterprises and consumers. Microsoft's transition to a "cloud first, mobile first" strategy under new CEO Satya Nadella aspires to thought leadership commensurate with its strong market position.

Table Of Contents

Overall Rating

What You Need to Know

Vendor Rating

  • Analyst Comments
  • Corporate Viability
    • Strategy: Positive
    • Organization: Positive
    • Financial: Strong Positive
    • Marketing: Strong Positive
    • Pricing Structure: Caution
  • Market Offerings
  • Client Windows, Mobility and Internet of Things (IoT)
    • Windows Client: Positive
    • Embedded Systems: Positive
    • Internet Explorer: Positive
    • Azure Intelligent Systems Service: Promising
    • Enterprise Mobility Suite: Promising
  • Windows Server, Data Center and Cloud
    • Windows Server: Strong Positive
    • Availability: Promising
    • Virtualization and Hyper-V: Positive
    • IT Operations and Cloud Management: Promising
    • Microsoft Azure: Positive
  • Office Tools and Collaboration
    • Office 365: Positive
    • Office Suite: Strong Positive
    • SharePoint: Positive
    • Yammer: Positive
    • Exchange: Strong Positive
    • Enterprise Search: Positive
    • Lync and Skype: Strong Positive
  • Information and Apps
    • Information Management: Positive
    • BI and Analytics Platform: Positive
    • Dynamics CRM: Positive
    • Dynamics ERP Portfolio: Positive
  • Hardware
    • Windows Phones and Other Hardware: Promising
    • Surface: Promising
    • Xbox and Kinect: Positive
    • Retail Channel: Promising
  • Developer Tools
    • Development and Design Platform and Toolset: Strong Positive
    • .NET Framework: Strong Positive
  • Customer Service/Support
    • ISV Partnerships: Promising
    • Channel Partnerships: Positive
    • Hardware OEM Partnerships: Positive
    • Support/Account Management: Positive
    • Consulting and Professional Services: Positive

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