Gartner Research

Two Distinct ITOA Submarkets Provide Different Benefits to Enterprises

Published: 20 October 2014

ID: G00270241

Analyst(s): Will Cappelli


There are two levels of IT operations analytics functionality, each with its own distinct benefits profile. This research presents best practices to align IT operations with the changes being driven by the increased availability — and deployment — of ITOA functionality.

Table Of Contents
  • Key Challenges



  • Recognize That There Are Two Distinct Levels of ITOA Functionality: Big ITOA and Little ITOA
  • Plan to Add Data Scientists to Your IT Operations Staff Over the Next Two Years at Normal IT Operations Professional Remuneration Levels

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