Gartner Research

Speed and Complexity Are Driving the Need for Effective Configuration Management

Published: 20 October 2014

ID: G00269911

Analyst(s): George Spafford , Ronni Rosenstein


With I&O under pressure to help deliver IT services faster, the need for timely and accurate information is critical. This research highlights Gartner survey data and gives recommendations to I&O leaders to improve release outcomes, with a focus on configuration management.

Table Of Contents
  • Key Challenges



  • Provision Software and Ongoing Updates Based on Customer Velocity Requirements
  • Use Gartner's Seven-Step Methodology to Improve Release Velocity
  • Calculate and Communicate the Impact on the Business of Inaccurate, Late or Missing Information
  • Perform an IT Service Value Chain Information Gap Analysis
  • Revise Configuration Processes and the Associated Use of a CMDB, Where Appropriate, to Improve Visibility for Release Outcomes
  • Establish Continual Improvement Based on Customer Requirements and Release Deployment Outcomes

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