Gartner Research

Ten Enabling IT Technologies and Capabilities Critical for CSPs Offering Digital Services

Published: 20 October 2014

ID: G00269176

Analyst(s): Deborah Kish , Neil Osmond , Kamlesh Bhatia


Gartner examines 10 technologies and capabilities that will be critical for communications service provider technology leaders wanting to unlock the full potential of IT as part of a digital services strategy.

Table Of Contents


  • Initializing
    • Hybrid IT and Cloud Computing
    • Service-Oriented Architecture
    • Open Platforms
    • Security, Privacy and Identity Management
  • Integrating
    • Data Management
    • Integrated Service Management
    • Product Life Cycle Management
  • Optimizing
    • Innovation Management
    • Customer Interaction Management
    • Supplier and Partner Relationship Management

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