Gartner Research

Ten Enabling IT Technologies and Capabilities Critical for CSPs Offering Digital Services

Published: 20 October 2014

ID: G00269176

Analyst(s): Deborah Kish, Neil Osmond, Kamlesh Bhatia

Summary

Gartner examines 10 technologies and capabilities that will be critical for communications service provider technology leaders wanting to unlock the full potential of IT as part of a digital services strategy.

Table Of Contents

Analysis

  • Initializing
    • Hybrid IT and Cloud Computing
    • Service-Oriented Architecture
    • Open Platforms
    • Security, Privacy and Identity Management
  • Integrating
    • Data Management
    • Integrated Service Management
    • Product Life Cycle Management
  • Optimizing
    • Innovation Management
    • Customer Interaction Management
    • Supplier and Partner Relationship Management

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