Gartner Research

Project Manager's Guide to a Successful Provisioning Deployment

Published: 21 October 2014

ID: G00258441

Analyst(s): Lori Robinson


User-provisioning technologies have advanced through the years. Yet many enterprises are embattled by complex or failed deployments due to a lack of governance, planning and project management. This guidance framework provides best practices for managing a successful provisioning deployment.

Table Of Contents

Problem Statement

The Gartner Approach

The Guidance Framework

  • Prework
    • Obtain Funding and Approval for the Planning and Research Phases of the Project
    • Conduct a Strategy Workshop
    • Establish an Effective Governance Model
    • Create a Project Plan
  • Phase 1: Requirements Gathering and Analysis
    • Identify Business Drivers
    • Document Current State
    • Gather Business Requirements
  • Phase 2: Design
    • Develop Use Cases
    • Inventory Applications
    • Diagram Data Flows
    • Document Access Policies
    • Develop Metrics for Measuring Success
    • Design a System Architecture
  • Phase 3: Business Justification and Funding
  • Phase 4: Vendor Selection
    • Send Out an RFP
    • Conduct a Product POC
    • Select an Implementation Partner
  • Phase 5: Implementation
    • Create an Implementation Architecture
    • Develop, Configure and Customize a Provisioning Product
    • Test
    • Roll Out Product
    • Monitor
  • Phase 6: Maintenance
    • Maintain the Provisioning System
    • Improve the Provisioning System

Risks and Pitfalls

  • Lack of Effective Project Governance
  • No Support From Lines of Business or Executive Leadership
  • Scope Creep
  • Technology Before Process

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