Gartner Research

Project Manager's Guide to a Successful Provisioning Deployment

Published: 21 October 2014

ID: G00258441

Analyst(s): Lori Robinson

Summary

User-provisioning technologies have advanced through the years. Yet many enterprises are embattled by complex or failed deployments due to a lack of governance, planning and project management. This guidance framework provides best practices for managing a successful provisioning deployment.

Table Of Contents

Problem Statement

The Gartner Approach

The Guidance Framework

  • Prework
    • Obtain Funding and Approval for the Planning and Research Phases of the Project
    • Conduct a Strategy Workshop
    • Establish an Effective Governance Model
    • Create a Project Plan
  • Phase 1: Requirements Gathering and Analysis
    • Identify Business Drivers
    • Document Current State
    • Gather Business Requirements
  • Phase 2: Design
    • Develop Use Cases
    • Inventory Applications
    • Diagram Data Flows
    • Document Access Policies
    • Develop Metrics for Measuring Success
    • Design a System Architecture
  • Phase 3: Business Justification and Funding
  • Phase 4: Vendor Selection
    • Send Out an RFP
    • Conduct a Product POC
    • Select an Implementation Partner
  • Phase 5: Implementation
    • Create an Implementation Architecture
    • Develop, Configure and Customize a Provisioning Product
    • Test
    • Roll Out Product
    • Monitor
  • Phase 6: Maintenance
    • Maintain the Provisioning System
    • Improve the Provisioning System

Risks and Pitfalls

  • Lack of Effective Project Governance
  • No Support From Lines of Business or Executive Leadership
  • Scope Creep
  • Technology Before Process

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.