Gartner Information Technology Research

Gartner Magic Quadrant for Operations Support Systems


This Magic Quadrant rates vendors that sell end-to-end solutions for service assurance, fulfillment, and order and catalog management solutions, as well as new OSS infrastructures to support SDN/NFV and enterprisewide customer experience initiatives for CSPs.

Published: 22 October 2014

ID: G00260370

Analyst(s): Martina Kurth

Table Of Contents

Market Definition/Description

  • OSS Functionality
  • Market Evolution

Magic Quadrant

  • Vendor Strengths and Cautions
    • Alcatel-Lucent
    • Amdocs
    • Comarch
    • Ericsson
    • HP
    • Huawei
    • IBM
    • NetCracker Technology
    • Nokia Networks
    • Oracle
    • ZTEsoft
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players


  • Recommendations

Market Overview

  • Arrival of SDN/NFV Requires Modernization of OSSs
  • Evolution of Legacy Architectures
  • Best-of-Suite Approach
  • Enabling Third-Party Ecosystem
  • CEM Embraces OSSs

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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