Gartner Research

When and How to Use Phantom Robotic Process Automation

Published: 22 October 2014

ID: G00269164

Analyst(s): Cathy Tornbohm


Organizations are using process automation tools as an alternative to using people, buying new software or iBPMS, or fully integrating systems. We show BPO buyers, CFOs, CIOs and other leaders how this approach, whether acquired directly or via BPO deals, is delivering business results.

Table Of Contents
  • Key Challenges


  • What Is Phantom Robotic Process Automation?


  • Whether and How to Automate Processes via PRPA
  • Make Implementation Decisions for PRPA Based on Real-World Benefits
  • Accommodating PRPA Deployment Challenges

Case Study

  • A Large Customer Service Company
  • A Large U.S.-Based Manufacturer
  • A Large U.K.-Based Retailer and Manufacturer


  • The Shift Toward Smart Machines

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