Gartner Research

Emerging Technology Analysis: To Win and Retain Clients, Add Phantom Robotic Process Automation to Business Process Outsourcing Capabilities

Published: 23 October 2014

ID: G00269165

Analyst(s): Cathy Tornbohm

Summary

To remain competitive, it is crucial for business process outsourcing providers to increase their repertoire of automation tools, including phantom robotic process automation. PRPA combines user interface, data capture and workflow technologies, and often emulates the work of a human agent.

Table Of Contents

Analysis

  • Technology Description
  • Technology Adoption
    • Factors That Will Drive Adoption
    • Factors That Will Inhibit Adoption
  • Technology Impact
    • Who Will Be Affected
    • Actions for the Next Six to 18 Months
  • References

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